I you need your carpet cleaning, furniture cleaning, fabric protection, curtain cleaning

Frequently Asked Questions

What kind of services do you provide?
Are you and your cleaners insured?
What if something is damaged when my home is being cleaned?
Can I specify the day for the cleaning?
Who will be cleaning my home or office?
How do you actually clean carpets?
Do you move furniture?
How long will it take for my carpet or furniture to dry?
How long before I can walk on my carpet?
Are the products you use safe?
What about pets and children?
Will your services help my allergies?
Will you remove all my stains?
Does cleaning your carpet make it wear out faster?
Does your process restore the original feel of my carpet?
Should I have a fabric protector applied after cleaning?
Which is better for indoor air quality: hardwood, or carpet?

What kind of services do you provide?

We pride ourselves on providing commercial carpet cleaning, cleaning for carpets, curtains and upholstery in the West Midlands area. We also do office cleaning birmingham, office cleaning services west midlands, commercial cleaning services west midlands and office cleaning midlands. In past years, we have served many satisfied customers and provided cleaning solutions for any size of homes, hotels, offices, shops, pubs, restaurants and many more. As with all of our services, our work is guaranteed to meet your satisfaction.

Most of our customers are repeat & referral business, a testament to the fact that quality & service are a trademark of our business.

Are you and your cleaners insured?

Yes. We have a full Employers Liability cover of £10,000,000 and Public Liability cover of £2,000,000

What if something is damaged when my home is being cleaned?

Although we take extreme care when cleaning your home, sometimes accidents do happen. If breakage or damage occurs as a result of our cleaning we will make every effort to have the item repaired or replaced.

Can I specify the day for the cleaning?

Yes, we book a firm date and time for our technicians to arrive

Who will be cleaning my home or office?

Stainbusters technicians specialise in professional carpet cleaning and are full time employees who are fully insured and have been through our background checks and strict selection process. Each team member has graduated from our advanced training course so you'll get the best results every time.

Do you move furniture?

We recommend that you move small objects, lamps, ornaments etc. as a precaution against accidental damage. We will move most furniture (sofas, chairs, tables etc.) as we work. Large items of heavy furniture, bookcases, entertainment centres and the like, we work around...our technicians reserve the right not to move any piece of furniture or household object that they do not feel comfortable with.

How long will it take for my carpet or furniture to dry?

Carpets will be dry one hour after completion of the standard cleaning process. Upholstery may take longer - 2 to 4 hours, depending on the backing material.

How long before I can walk on my carpet?

carpet cleaning equipment You can walk on your carpet immediately but it is recommended that you limit traffic until completely dry.

Are the products you use safe?

Yes, please see full details on our Fabriguard page.

What about pets and children?

Again, all the products that we will use are non-toxic, Eco-friendly solutions manufactured from 100% natural plant based materials. Pets and children are completely safe, although we do recommend that they are kept away from carpets and furnishings until they are completely dry.

Will your services help my allergies?

Yes. Having your carpet and furniture cleaned removes pollutants and makes for a friendlier breathing environment. Your carpet does a valuable job by acting as a filter, trapping air pollutants like pollen, fungi, chemicals, bacteria, cigarette smoke, tars and residues. Carpets and furnishings can become infested with dust mites whose droppings can trigger asthma attacks. All these pollutants should be removed with regular professional cleaning.

Will you remove all my stains?

Let me start by defining the difference between a spot and a stain: a spot- is any foreign material (soil, liquid, etc.) that is removable by standard cleaning methods.(The foreign material is on or around the carpet fibre) A stain- is foreign material (soil, liquid, etc.) on carpet that is not usually removable by standard cleaning methods. (The foreign material has penetrated 'soaked into' fibre and has changed or damaged the fibre itself) Some stains may be very difficult or impossible to remove. But don't forget our guarantee: If your stain can be removed, we will remove it. If we don't and somebody else subsequently does we will give you your money back!